Shipping policy

S2SGEAR Shipping Policy

Thank you for supporting sustainable design! Because our items are handmade in limited batches in Ojai, California, processing times may vary.

Processing Time

  • All orders are typically processed and packaged within [2-4] business days.

  • Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders or crafting custom batches, shipments may be slightly delayed.

Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • We primarily ship via [USPS / UPS] to ensure reliable and secure transit of your gear.

Shipment Confirmation & Order Tracking

  • You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

  • S2SGEAR is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

  • S2SGEAR is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim, or reach out to us at [angela@sailtoshelter.com] so we can assist you with the process.